Customer Journey

 

  • Our Customer Service Advisors will contact you to arrange an estimate of your vehicle. If your vehicle is driveable we will arrange a suitable date for you to obtain an estimate. Our estimates can be completed either onsite or at your home or work address. If your vehicle is not driveable we will make arrangements to collect your vehicle.   
  • If you are claiming through your insurance policy, our estimate along with digital photographs will be sent to your insurer for authorisation before the repairs commence. Once we have received the authorisation, our Customer Service Advisors will arrange a date for your vehicle to be repaired. Should the estimated cost of repairs be close to the current market value of your vehicle your insurer may choose to send an engineer to assess the vehicle before authorising repairs or declaring it a total loss.

  • Our Parts Manager will order the relevant parts to repair your vehicle. All repairs are conducted to the Manufacturers and Thatcham standards.  

  • Our Customer Service Advisors will be available between 8.30am and 5.00pm, should you need to discuss your repair. We will telephone you to notify you when your repair is completed.

  • All of our work is quality checked throughout the repair. Your vehicle will have a final inspection and be cleaned before it is returned to you.

  • You will need to pay your policy excess when you collect your vehicle from us. We accept cash, credit and debit card payments.  Please note we do not accept cheque payments.